The short version
- Try Sovona free for 7 days before you pay anything.
- If something is genuinely wrong with Sovona, the Australian Consumer Law protects you and we'll put it right.
- Cancel a monthly or yearly plan and it keeps working until its end date, with no further charges. We don't refund the time left if you change your mind.
- Founders Lifetime has no refunds for change of mind.
- Charged by mistake? We'll refund it.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Sovona must be of acceptable quality, do what we say it does, match its description, and be supplied with due care and skill. Nothing in this policy limits those rights.
- If there's a major problem, for example Sovona doesn't work as described and can't easily be fixed, you can cancel and get a refund for the unused part of what you paid, or compensation for the drop in value.
- If there's a minor problem, we'll fix it within a reasonable time. If we don't, you can ask for a refund or have it fixed elsewhere at our cost.
- You may also be entitled to compensation for any other loss we could reasonably have foreseen.
If you're a consumer outside Australia, you keep the rights your local consumer law gives you.
Free trial first
Every new customer gets a 7-day free trial with every feature, so you can be sure Sovona suits you before you pay. We remind you before it ends, and if you cancel before then you're never charged. See Subscription & Cancellation.
Monthly and yearly plans
- You can cancel any time. Your plan keeps working until the end of the month or year you've paid for, and you won't be charged again.
- We don't give refunds for change of mind, including for the unused part of a month or year after you cancel. That's why every plan starts with a 7-day free trial.
- Want to switch between monthly and yearly? The new plan starts when your current period ends, so you're never charged twice for the same time. See Subscription & Cancellation.
- If you were charged by mistake, for example twice or after you cancelled, tell us and we'll refund the incorrect charge.
Your rights under the Australian Consumer Law are not affected, so if Sovona has a problem, the guarantees above still apply.
Founders Lifetime
Founders Lifetime is a one-time purchase, and we don't give refunds if you simply change your mind. Your rights under the Australian Consumer Law are not affected, so if Sovona has a problem, the guarantees above still apply.
It's a single payment for Sovona Local on the desktop app, for one account on up to two computers at a time, with every desktop update. It's not a subscription, it's personal, and it can't be transferred. It doesn't include mobile apps or the Cloud plan.
Refunds and chargebacks
If a payment is refunded or reversed (for example through a chargeback with your bank), the plan or licence it paid for ends. Your notes, History and documents stay on your PC. Please contact us first: it's usually the fastest way to sort out a problem.
How to ask for a refund
- Email [email protected] from the email address you sign in with.
- Tell us the plan, the date and amount of the charge, and what went wrong. Screenshots help.
- We'll reply, and if a refund is due, we'll process it to the card you paid with through Stripe. Banks usually take 5 to 10 business days to show it.
You don't need to give back anything or uninstall Sovona before asking.
Prices and tax
Prices are in US dollars, or in Australian dollars with GST included for customers in Australia. The price you see at checkout is the price you pay, and refunds are made in the currency you paid in.
Questions
Email [email protected] or visit the Help Center.
ICONIC ALI PTY LTD · ABN 57 662 942 556